Effective date: 17 September 2026

Refund policy

Your first payment

AdPlayr offers a full refund of your first subscription payment if you request it within 14 calendar days of that charge. If you start with a free trial, the 14-day period starts when the first paid charge is made after the trial. You do not need to give a reason, and using the service during those 14 days does not remove this first-payment offer.

Renewals

The first-payment offer does not automatically apply to later renewals. We review later renewal refund requests individually. This does not limit any refund or withdrawal rights you have under applicable law or Paddle’s applicable terms.

Request a refund

Email support@adplayr.com with your purchase email address and transaction reference. Do not send full card details. You can also contact Paddle buyer support using the link in your receipt.

Payments through Paddle are subject to its buyer terms and refund policy. Our voluntary offer adds to your applicable rights; it does not replace them.

Approved refunds are returned through Paddle to the original payment method where possible. The time it takes to appear depends on Paddle, your bank and the payment method. We will confirm the outcome of your request by email.

Cancellation and access

Canceling renewal and requesting a refund are separate actions. To stop future charges, cancel through Company settings or Paddle’s customer portal before renewal, or contact support for help.

When we arrange a full subscription refund, we will also arrange cancellation of future renewal for that subscription. Access covered by the refunded payment ends. A refund does not automatically delete your account or uploaded content.